Turtle Beach Mic Not Working [FIXED]

Many

Turtle Beach

users are reporting that their

headset

microphone is not working properly — it’s not recording any sound! If you’re experiencing this problem, don’t worry. You should be able to fix the problem quite easily using one of the solutions we’ve listed below.

Fixes to try

You may not have to try them all. Just work your way down the list until you find the one that works for you.

Check your microphone device settings

Update your audio drivers

Troubleshoot hardware issues

Method 1: Check your microphone device settings

Your Turtle Beach mic may be disabled or not set as the default device on your computer. Or the microphone volume is set to a very low value so it can’t record your sound clearly. To check these settings:

1) Hold down the Windows logo

key

and

press the R

key

on your keyboard at the same time to bring up the Run dialog, then type “

control

” and press

Enter

.

2)

In Control Panel, select

Large icons

from the

View by

drop down menu.

3)

Select

Sound

.

4)

Select the

Recording

tab, then right click on any empty place inside the device list and tick

Show Disabled Devices

.

5)

Right click the

Headset Microphone

and click

Enable

.

6)

Right click it again and select

Set as Default Device

.

7)

Right click

Headset Microphone

and click

Properties

.

8)

Click the

Levels

tab, then drag the volume slider towards the

largest value

.

9)

Click

OK

, then click

OK

.

Now that the microphone of your headset is enabled and set as the default device, and you’ve turned up your microphone volume, try it and see if it works. If it does, then you’ve solved the problem.

Method 2: Update your audio drivers

The mic on your Turtle Beach headset won’t work if you’re using an incorrect or outdated audio or headset driver. So you should update the driver to see if that fixes the issue.

You can update your driver manually or automatically. The manual process is time consuming, technical and risky, so we won’t cover it here. Nor do we recommend it unless you have excellent computer knowledge.

Updating your driver automatically, on the other hand, is very easy. Simply install and run

Driver Easy

, and it will automatically find all the devices on your PC that need new drivers, and install them for you. Here’s how to use it.

1)

Download

and install

Driver Easy

.

2)

Run

Driver Easy

and click the

Scan Now

button.

Driver Easy

will scan your computer and detect any problem drivers.

3)

Click the

Update

button next to your sound device or your headset to download the latest and correct driver for it.

You can also click the

Update All

button at the bottom right to automatically update all outdated or missing drivers on your computer. (This requires the

Pro version

— if you don’t already have it, you’ll be prompted to upgrade when you click

Update All

.)

Once you’ve updated the driver for your Turtle Beach headset, restart your computer. Then log in again and see if the microphone is working.

Method 3: Troubleshoot hardware issues

If your headset microphone is still not working, it’s likely there are hardware issues with your computer or your headset. In this case, there are a few things you need to do.

First, try connecting your headset to

another port

on your computer. This will resolve any problems you might be experiencing due to the port you’re using.

If changing the port doesn’t work for you, connect your headset to

another computer

and see if this fixes your microphone. If it does, then you should contact the vendor of your computer for advice.

If nothing above helps you, the issues may be on your headset. Then you should contact Turtle Beach for support or have your headset serviced.

headset

microphone